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Perfect Escapes is a certified licensee of the TRUSTe® Privacy
Seal Program. The privacy statement and practices of www.perfectescapes.com
have been reviewed by TRUSTe for compliance with its strict program
requirements.
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Last Updated: May 23, 2008 |
OVERVIEW
Your privacy is very important to us. We know that privacy is an important
issue for our Users, and we take very seriously the protection of our Users'
personal information.
Perfect Escapes is the name under which Intagio Corporation operates this
PerfectEscapes.com hotel reservation and travel website (the "Site"). Within
this Privacy Policy, "Perfect Escapes" and "we" refer to Intagio Corporation, a
Delaware corporation maintaining its principal place of business in San
Francisco, California, United States.
This Privacy Policy describes the information Perfect Escapes collects about
its Users and what may happen to that information. Although this Privacy Policy
may seem long, Perfect Escapes has prepared a detailed policy because we
believe Users should know as much as possible about our practices, so they can
make informed decisions.
By using this Site, you signify your assent to this Privacy Policy. Perfect
Escapes may amend this Privacy Policy at any time and will notify Users of any
such amendment by posting the amended Privacy Policy on the Site. A User's
continued use of Perfect Escapes' services, or of this Site, following such
posting will mean that the User has accepted those amendments.
By accepting the Perfect Escapes User Agreement, you consent to our use and
disclosure of your personally identifiable information as set forth in this
Privacy Policy. This Privacy Policy is incorporated into and subject to the
terms of the Perfect Escapes User Agreement and
Legal Notice. Any dispute over privacy is subject to this Privacy
Policy and to our User Agreement, including limitations on damages, arbitration
of disputes, and application of the law of the State of California.
INFORMATION THAT PERFECT
ESCAPES COLLECTS.
Our primary goal in collecting personal information from Users is to provide
them with a smooth, efficient, and customized experience while using this Site.
This allows Perfect Escapes to provide services and features that are aimed at
meeting User needs, and to customize our Site to make their experience easier
and quicker. To fully use our services, a User will need to register by
providing his or her e-mail address and postal Zip Code.
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Tracking
Technology:
Perfect Escapes logs IP addresses (a unique number assigned to every connection
to the Internet) in order to improve security, analyze trends and administer
the Site. We may track your movement within the Site, the pages from which you
were referred, access times and browser types. We only use this information in
aggregate and do not link it to you personally unless you opt in through
registration. To gauge the effectiveness of our Site, we do collect some
generic information about our Users. Our web servers automatically recognize a
User's domain name, the web page from which a User enters our Site, which pages
a User visits on our Site, and how much time a User spends on each page. We may
use anonymous tracking technologies to collect, store and sometimes track
information for statistical purposes and to improve the products and services
we provide. We aggregate this information and use it to evaluate and improve
our Site. We store information that we collect through cookies, log files,
clear gifs, and/or third party sources for instance to verify your address or
update your information and to create a "profile" of your preferences. We tie
your personally identifiable information to information in the profile, in
order to provide tailored promotions and marketing offers and to improve the
content of the Site for you. A cookie is a small text file that is stored on a
user's computer for record-keeping purposes. We use cookies on this Site. We
use session ID cookies and persistent cookies. We use session cookies to make
it easier for you to navigate our Site. A session ID cookie expires when you
close you browser. A persistent cookie remains on your hard drive for an
extended period of time. You can remove persistent cookies by following
directions provided in your Internet browser's "help" file. Persistent cookies
are used to differentiate subscribers from non-subscribers, to customize the
content of certain sections of the website, and enable us to track and target
the interests of our Users to enhance the experience on our Site. If you reject
cookies, you may still use our Site, but your ability to use some areas of our
Site may be limited. Some of our business partners (e.g., advertisers) use
cookies on our site. We have no access to or control over these cookies. This
Privacy Policy covers the use of cookies by this site only and does not cover
the use of cookies by any advertisers.
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E-Mail
Registration:
Perfect Escapes publishes various e-mail newsletters. Users can sign up for
e-mail newsletters by providing their e-mail address and zip code on our
registration page. This information will not be shared with third parties.
Recipients can edit their personal information or manage newsletter
subscriptions by clicking the unsubscribe link included in every e-mail
newsletter.
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Hotel Reservations:
If you decide to make a hotel reservation through the Site, to process your
request we collect contact information such as your name, address and email
address, as well as payment information such as your credit card account
information.
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Promotions:
From time to time we may provide you the opportunity to participate in
sweepstakes or other promotions on our Site, which might be sponsored or
conducted by a third party. If you participate, we will request certain
personally identifiable information from you. Participation in these
sweepstakes is completely voluntary and you therefore have a choice whether or
not to disclose this information. The requested information typically includes
contact information. If there is a third party sponsor involved please make
sure to review that party's privacy policy.
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Surveys:
We may from time to time provide a survey for our Users to fill out providing
us with demographic information (such as income level and gender). We encourage
you to submit this information so we can provide you a more personalized
experience on our Site but participation is entirely voluntary.
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Third Party Links:
We encourage you to be aware when you leave our Site and to read the privacy
statements of each and every Web Site that collects personally identifiable
information. This Privacy Policy applies only to information collected by our
Site.
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User Requests for Third Party Service Provider Information:
From time to time we offer through our Site opportunities for Users to request
from third party service providers information about the third party’s products
or services. In order to facilitate the User’s request for information
regarding a third party’s services, we may ask that the User provide personally
identifiable information such as the User’s name, address, e-mail address
and/or telephone number before receiving the third party service provider
information. We collect this information only through Site pages that have an
expressly stated purpose of permitting the User to request the third party
service provider’s information or brochures, and we clearly state on the
relevant page of the Site that the User’s information will be forwarded to the
third party service provider. We do not put this collected name, address or
telephone information to use ourselves, and we do not share this information
with any third party other than the third party disclosed on the page .
USE OF PERSONAL
INFORMATION.
As a general practice, Perfect Escapes does not sell or rent any personally
identifiable information about its Users to any third parties. The following
describes some of the ways that a User’s personally identifiable information
may be disclosed:
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Vendors:
We employ other companies and individuals to perform functions on our behalf.
Examples might include sending e-mail, analyzing data, processing credit card
transactions for hotel reservations, providing marketing assistance, providing
search results and links, providing Web analytics, providing Web hosting and
providing customer service. They have access to personal information needed to
perform their functions, but may not use it for other purposes.
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Service-related announcements:
We will send you service-related announcements on rare occasions when it is
necessary to do so. For instance, if our service is temporarily suspended for
maintenance, or the delivery of a service or product is delayed we might send
you an email, or if there is some service issue with something you might have
ordered. Generally, you may not opt-out of these communications, which are not
promotional in nature. However, if you do not wish to receive these
communications, you have the option to deactivate your account by sending a
request to support@perfectescapes.com.
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Exceptional Circumstances:
If Intagio Corporation or its parent company are sold or disposed of as a going
concern, whether by merger, sale of assets or otherwise, the customer database
of Perfect Escapes could, in whole or in part, be sold as part of that
transaction. In such transactions, personal information will be subject to the
promises made in any pre-existing Privacy Policy in effect when the information
was obtained. In the event Intagio Corporation goes through a business
transition, such as a merger, acquisition by another company, or sale of all or
a portion of its assets, your personally identifiable information will likely
be among the assets transferred.
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Compliance with Legal Orders:
We also may have to release personally identifying information when it is
necessary to comply with judicial or other government subpoenas, warrants,
orders, or to protect the rights, property, or safety of Perfect Escapes or
others. This includes exchanging information with other companies and
organizations for fraud protection.
THIRD PARTY ADVERTISING COMPANIES
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Google, as a third party vendor, uses cookies to serve ads on Perfect Escapes. Google's use of the DART cookie enables it to serve ads to Users based on their visit to Perfect Escapes sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
CHOICE AND OPT OUT
You may opt-out of use of your information as set forth above by emailing us at
privacy@perfectescapes.com. If you do not wish to receive our
newsletter and promotional communications, you may opt-out of receiving them by
following the instructions included in each newsletter or communication. You
may also email us at privacy@perfectescapes.com.
We do not share Personally Identifiable Information with Third Parties
for the purpose of allowing Third Parties to send offers or promotions to you.
Perfect Escapes may itself occasionally send you information on products,
services, special deals, or promotions that we have found to be of interest to
our Users. If you do not want Perfect Escapes to use the information you
provide in order to inform you of products and services that might be of
interest, you can make your preference known at
privacy@perfectescapes.com.
ACCESS TO YOUR
INFORMATION
If for any reason you are concerned that the personal information maintained by
Perfect Escapes is not correct, or should you wish to have your email address
removed from our mailing list or sharing list, please email the Privacy
Administrator at privacy@perfectescapes.com.
We will be happy to review, update or remove information as appropriate. We may
still retain your information in our files however, to resolve disputes,
enforce our User Agreement, and due to technical and legal requirements and
constraints related to the security, integrity and operation of our Sites.
HOW PERFECT ESCAPES PROTECTS
YOUR INFORMATION
The security of your personal information is important to us. When you enter
sensitive information (such as credit card number) to make a reservation
through our Site, we encrypt that information using secure socket layer
technology (SSL).
We employ security procedures in the storage and disclosure of personal
information which you have given us, in order to prevent unauthorized access.
Keep in mind, however, that no method of transmission over the Internet, or
method of electronic storage, is 100% secure. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot
guarantee its absolute security.
Our Site may also contain links to other Web Sites. Keep in mind that Perfect
Escapes does not control and is not responsible for the privacy or security
practices or the content of these or other Web Sites. To the extent that Users
disclose information to other parties, including Hotels and hotel reservation
systems, different rules may apply to their use or disclosure of the personal
information that you disclose to them.
THE SUITE LIFE BLOG
If you access our Suite Life blog through this Web site, you should be aware
that any personally identifiable information you submit to or through the blog
can be read, collected, or used by other users of these forums, and could be
used to send you unsolicited messages. We are not responsible for the
personally identifiable information you choose to submit in these forums.
HOTEL REVIEWS
We provide users an opportunity to review hotels on the Site. Should you decide
to write a review, we request certain personal information such as your first
name, last name, city and country of residence, and your email address (which
we do not publish) to complete your review. Please be aware that any personally
identifiable information you submit within a review can be read, collected, or
used by other users. We are not responsible for any personally identifiable
information that you may choose to submit in these forums.
MODIFICATIONS TO PRIVACY POLICY
If we decide to make any material changes to our privacy policy, we will post
those changes to this privacy statement, the home page, and other places we
deem appropriate so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. We reserve the
right to modify this privacy statement at any time, so please review it
frequently.
TRUSTe PRIVACY PROGRAM
Intagio Corporation dba Perfect Escapes is a licensee of the TRUSTe Privacy
Program. TRUSTe is an independent, non-profit organization whose mission is to
build user’s trust and confidence in the Internet by promoting the use of fair
information practices. This privacy statement covers the Web site
www.perfectescapes.com. Because this Web site wants to demonstrate its
commitment to your privacy, it has agreed to disclose its information practices
and have its privacy practices reviewed for compliance by TRUSTe. If you have
questions or concerns regarding this statement, you should first contact
Perfect Escapes at privacy@perfectescapes.com. If you do not receive
acknowledgement of your inquiry or your inquiry has not been satisfactorily
addressed, you should contact TRUSTe at
http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will
then serve as a liaison with us to resolve your concerns.
QUESTIONS
If you have any questions concerning this Privacy Policy, please contact
Perfect Escapes:
Via e-mail: privacy@perfectescapes.com
Via mail:
Perfect Escapes
C/O Intagio Corporation Legal Department
22 4th Street, Suite 1120
San Francisco, CA 94103
Please allow ten (10) business days for a response to an inquiry.
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