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Bed & Breakfast
Hyatt Regency Scottsdale Resort at Gainey Ranch, Scottsdale, AZ
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Perfect Escapes
- your singular source for great deals on
luxury travel
Below you can find answers to dozens of the most frequently asked questions
about Perfect Escapes.
Why Perfect Escapes?
Making A Reservation
Registering With Perfect Escapes
Best Rate Guarantee
Paying For Hotel reservations
Canceling or Changing Reservations
Other Services Provided By Perfect Escapes
Suggestions and Complaints
About Perfect Escapes
Why Perfect
Escapes?
Q: Why should I book with Perfect Escapes instead of one of the
big travel sites?
A: Major online travel sites are great at what they do: Providing a wide
assortment of consumers with vast amounts of information. A handful of boutique
sites serve luxury travelers exclusively, but most only promote hotels that pay
to be part of their programs, and fewer still help their users find great
luxury values.
Bridging that gap, Perfect Escapes promotes a comprehensive collection of
luxury hotels while highlighting a hand-selected set of offers aimed at
discerning travelers. We understand that your leisure time is your most
valuable asset, and we collect the best high-end travel promotions in one
convenient spot, organized in a way that makes sense for the way you plan your
trips.
For more information, please see “Why Book with Perfect Escapes”.
Q: How many hotels are available through Perfect Escapes?
A: Perfect Escapes includes only the best hotels in the world: True 4- and
5-star hotels and resorts. The list grows as we review and evaluate hotels
based on recommendations, suggestions and feedback from Perfect Escapes
customers and our own research. Perfect Escapes currently features close to 800
hotels in the United States, and more than 2,100 luxury hotels and resorts
worldwide.
Making a
reservation
Q: Can someone help me with a reservation?
A: Absolutely! Unlike most online travel sites, Perfect Escapes believes in
hands-on, personalized service. Perfect Escapes travel specialists are at your
disposal Monday through Friday (except on US holidays), from 8:00 am to 8:00 pm
Eastern (US) Time (1200 to midnight GMT): Call toll-free 877-LUX-ROUTE
(877-589-7688) in the United States and Canada, or (630) 261-6225 worldwide to
speak to a dedicated luxury agent. If you prefer, you can send your questions
or requests via email.
Q: Why does Perfect Escapes allow me to book only some offers
online?
A: Due to limitations in the electronic hotel reservation systems, some offers
on Perfect Escapes allow you to enter your desired travel dates, and complete a
reservation directly online; others ask that you call to make your booking. If
you are interested in an offer that can only be reserved by phone, call the
Perfect Escapes travel specialists Monday through Friday (except on US
holidays), from 8:00 am to 8:00 pm Eastern (US) Time (1200 to midnight GMT) at
877-LUX-ROUTE in the United States and Canada, or (630) 261-6225 worldwide;
they will be pleased to make the reservation on your behalf.
Q: Can I book a room at a Perfect Escapes hotel without any
extra amenities?
A: Use the “Find a Hotel” or “Browse Hotels Worldwide” links at the top of any
Perfect Escapes page, or the interactive map on the home page to explore
room-night-only rates for any Perfect Escapes hotel. If you have any questions
or require assistance, call the Perfect Escapes travel specialists Monday
through Friday (except on US holidays), from 8:00 am to 8:00 pm Eastern (US)
Time (1200 to midnight GMT) at 877-LUX-ROUTE (877-589-7688) in the United
States and Canada, or (630) 261-6225 worldwide.
Q: How do I find out whether a particular hotel offers a “room
night + amenity” package?
A: Use the “Browse Deals by Destination” link at the top of any Perfect Escapes
page to see package deals available through Perfect Escapes.
Q: How do I review hotel bookings made through Perfect Escapes?
A: When you make a hotel reservation through Perfect Escapes, you will receive
an email confirmation that provides details of your reservation. Prior to your
stay, Perfect Escapes travel specialists can answer questions about any
reservation made through Perfect Escapes. However, Perfect Escapes cannot
provide reservation information following the scheduled dates of your stay.
If you can’t locate your confirmation email, call the Perfect Escapes travel
specialists Monday through Friday (except on US holidays), from 8:00 am to 8:00
pm Eastern (US) Time (1200 to midnight GMT) at 877-LUX-ROUTE
(877-589-7688) in the United States and Canada, or (630) 261-6225 worldwide, or
send an inquiry via email to support@perfectescapes.com.
Q: How do I know that my Perfect Escapes hotel reservation is
confirmed?
A: When you make a hotel reservation through Perfect Escapes, you will receive
an email confirmation that provides details of your reservation. If you have
questions about your confirmation, call the Perfect Escapes travel specialists
Monday through Friday (except on US holidays), from 8:00 am to 8:00 pm Eastern
(US) Time (1200 to midnight GMT) at 877-LUX-ROUTE (877-589-7688) in the
United States and Canada, or (630) 261-6225 worldwide, or send an inquiry via
email to support@perfectescapes.com.
Q: Can Perfect Escapes confirm hotel reservations that I made
elsewhere?
A: Unfortunately, we do not have access to reservations booked through other
travel companies, directly with hotels, or through other means outside of
Perfect Escapes.
Q: How can I book multiple rooms?
A: Currently, the Perfect Escapes site allows you to search for only one room
at a time. We expect to enhance this aspect of the Perfect Escapes interface
soon. In the meantime, if you wish to book more than one room please contact
the Perfect Escapes travel specialists Monday through Friday (except on US
holidays), from 8:00 am to 8:00 pm Eastern (US) Time (1200 to midnight
GMT) at 877-LUX-ROUTE (877-589-7688) in the United States and Canada, or
(630) 261-6225 worldwide; they will be pleased to assist you.
Q: Why aren’t any hotel deals listed in my preferred
destination?
A: Occasionally, our luxury travel team is unable to find packages that are of
high quality and provide great value for discerning guests. If you know of
compelling packages in your favorite destination that you think we should
review, please drop a note to support@perfectescapes.com.
Every deal Perfect Escapes promotes is evaluated by a dedicated editorial
staff. If an offer doesn’t represent a significant value, we won’t promote it
-- period. Our team works to uncover those hard-to-find offers that combine a
luxurious hotel rooms with unique amenity bundles to provide clear-cut value.
You can always book with confidence that you’re getting a great deal at a
property that meets your exacting standards.
Q: Perfect Escapes quoted a rate of “$XXX and up,” but the
actual rate I found was higher.
A: Perfect Escapes has no control over a hotel’s room rates. We test a variety
of nights for each hotel over a period of time and summarize those rates on the
hotel’s landing page. Actual prices for room nights vary by day of the week,
holiday periods, seasonally, or for any number of other reasons. A room rate
for a particular night that you desire may be significantly different than the
summary rates show under the thumbnail.
Although rates fluctuate across different nights and periods, Perfect Escapes
rates are the lowest in the market for a given night, and we back that with the
Perfect Escapes Best Rate Guarantee.
Q: Why doesn’t my browser work with Perfect Escapes?
A: Perfect Escapes supports a vast majority of current browsers. If you are
using an older version, you may wish to upgrade. If you continue to encounter
problems, please contact Perfect Escapes technical support.
Registering with Perfect Escapes
Q: Why I do need to provide my email address and postal code to
see Perfect Escapes deals?
A: Perfect Escapes does not require registration to make a hotel reservation.
You will, however, need to register to view multiple offers on the Perfect
Escapes site, by providing your email address and postal code. This information
helps Perfect Escapes target offers by geography, and to share the best new
luxury hotel deals with you via the Perfect 10 email newsletter.
Perfect Escapes does not ask for your name, address, telephone number, or other
detailed identifying information to use the Perfect Escapes site. When you are
asked for detailed information during a hotel booking, we will share this
information only with the hotel or related entities when needed to complete
your reservation.
For more information, please see our Privacy Policy.
Q: How do I register for Perfect Escapes and subscribe to The
Perfect 10 email newsletter?
A: Simply click here and provide your email and postal code. It’s that easy.
Q: How do I unsubscribe from The Perfect 10 email newsletter
update?
A: Send a request to be removed from The Perfect 10 email newsletter list. If
you’ve registered using more than one email address, be sure to include all
email addresses in your removal request. Please note that if you unsubscribe,
you will need to re-register to browse Perfect Escapes offers in the future.
Q: Does Perfect Escapes collect personally identifiable
information?
A: Perfect Escapes does not require any form of registration to make a hotel
reservation. We do, however, require you to register by providing us your email
and postal code to view multiple offers on the Perfect Escapes site. This
information helps us to target offers by geography, and to share the best new
luxury hotel deals with you every two weeks, via the Perfect 10 email
newsletter.
Perfect Escapes does not ask for your name, address, telephone number, or other
detailed identifying information to use the Perfect Escapes site. When we do
ask for detailed personal information during a hotel booking process, we will
share this information only with the hotel or related entities when needed to
complete your reservation.
For more information, please see our Privacy Policy.
Q: Will you share my email address with anyone?
A: We do not like spam, and we know you don’t like it either. Perfect Escapes
does not share your email address with third parties. If you register with
Perfect Escapes, we will send you The Perfect 10 email newsletter, and we may
on occasion send information to you on products, services, or special offers
that we have found to be of interest to the Perfect Escapes customers.
For more information, please see our Privacy Policy.
Best Rate Guarantee
Q: How does the Best Rate Guarantee work?
A: We are confident that the hotel rates you find on Perfect Escapes will be as
good or better than rates you will find elsewhere, and we back up that
confidence with the Perfect Escapes Best Rate Guarantee. If you find a
qualifying lower rate – for the same room type at the same hotel -- within 24
hours of your Perfect Escapes booking, we will provide you with a full refund
of the difference between the price you actually paid through Perfect Escapes
and the qualifying lower rate.
For details, please review the Perfect Escapes Best Rate Guarantee.
Q: What if I find a lower rate elsewhere?
A: If you find a qualifying lower rate – for the same room type at the same
hotel -- within 24 hours of your Perfect Escapes booking, we will provide you
with a full refund of the difference between the price you actually paid
through Perfect Escapes and the qualifying lower rate.
For details, please review the Perfect Escapes Best Rate Guarantee.
If you find a lower advertised rate outside the 24-hour guarantee window, call
the Perfect Escapes travel specialists Monday through Friday (except on US
holidays), from 8:00 am to 8:00 pm Eastern (US) Time (1200 to midnight GMT) at
877-LUX-ROUTE (877-589-7688) in the United States and Canada, or (630) 261-6225
worldwide. Our agents will assist you in making a substitute reservation,
provided that the hotel’s policies allow for cancellations or changes.
Paying for Hotel Reservations
Q: When will I be charged for my booking?
A: When you make a reservation through Perfect Escapes, you will need to
provide your credit card number to confirm your reservation. However, in most
cases, you will not be charged for your stay until you check out from the hotel
at the conclusion of your stay.
Your Perfect Escapes booking is always fully refundable, provided that the rate
you select allows for cancellations, and that you follow the cancellation
policies outlined on the site and/or in your confirmation email. If you have
any questions about cancellation policies, please contact the Perfect Escapes
travel specialists Monday through Friday (except on US holidays), from 8:00 am
to 8:00 pm Eastern (US) Time (1200 to midnight GMT) at 877-LUX-ROUTE
(877-589-7688) in the United States and Canada, or (630) 261-6225 worldwide.
Occasionally, a hotel requires a 100% nonrefundable deposit at the time of
booking in order to receive promotional rates or other special offers. These
exceptions will be clearly marked on the Perfect Escapes site.
Q: Do Perfect Escapes rates include taxes, fees, or gratuities?
A: Taxes, fees, and gratuities generally are not included in the prices quoted
by a hotel for a particular room night rate or room-plus-amenities offer.
Unless an offer explicitly states that taxes, fees, and/or gratuities are
included in the listed price, you should assume that these expenses are not
included in the stated price, and will be the responsibility of the guest
during the stay. Also, unless explicitly stated otherwise, charges for services
such as parking, resort fees, and other incidental expenses also are not
included in the stated price and will be the responsibility of the guest during
the stay.
Q: Is it safe to make a reservation online using my credit
card?
A: Perfect Escapes makes every effort to keep all your personal information
secure. We only allow your credit card number to be transmitted to us over the
Internet if your browser supports Secure Socket Layer (SSL) encryption. Once
received by the Perfect Escapes secure server, your credit card number is never
transmitted over the Internet again.
Canceling or Changing Reservations
Q: How do I change or cancel a reservation that I made through
Perfect Escapes?
A: If you need to change or cancel a reservation that you made through Perfect
Escapes, call the Perfect Escapes travel specialists Monday through Friday
(except on US holidays), from 8:00 am to 8:00 pm Eastern (US) Time (1200 to
midnight GMT) at 877-LUX-ROUTE (877-589-7688) in the United States and
Canada, or (630) 261-6225 worldwide; they will be happy to assist you.
Q: Can Perfect Escapes change or cancel reservations that I
made elsewhere?
A: Unfortunately, we do not have access to reservations booked through other
travel companies, directly with hotels, or through other means outside of
Perfect Escapes. We would be pleased to assist you in making a substitute
reservation, of course. However, you will need to cancel the original
reservation using the original method or site.
Other Services Provided by Perfect Escapes
Q: Can Perfect Escapes help me obtain a passport and visa?
A: Sorry, no. Please visit the US Department of State for information relating
to passports and visas.
Q: Can Perfect Escapes provide me with information about luxury
destination clubs?
A: Perfect Escapes has partnered with the experts at Helium Report to offer the
Perfect Escapes customers free access to Helium’s popular Decision Guide to
Destination Clubs. Perfect Escapes members can receive a complimentary copy of
a 50-page report comparing the benefits of all the major destination clubs.
Q: I am organizing a trip for a group. Can I get special rates?
A: In many cases, you can! Perfect Escapes Group Travel specialists have
extensive experience planning corporate meetings, company retreats, family
reunions, and other group events. The team excels at negotiating hotel-based
group travel arrangements and uncovering great room-night deals for both large
and small groups. Call the Perfect Escapes Group Travel specialists Monday
through Friday (except on US holidays), from 8:00 am to 8:00 pm Eastern (US)
Time (1200 to midnight GMT) at 877-LUX-ROUTE (877-589-7688) in the United
States and Canada, or (630) 261-6225 worldwide to start planning your next
event.
Q: I left something in my hotel room. Can you help me get it
back?
A: You will need to contact the hotel directly to arrange for the return of
your forgotten items.
Suggestions and Complaints
Q: How do I suggest a hotel be included on Perfect Escapes?
A: Please send an email to our editorial team, identifying the hotel and
explaining why you believe it should be added to our list of luxury hotels and
resorts. We promise to give it a close look.
Q: How do I make a complaint about a particular hotel?
A: We are very interested in receiving comments about Perfect Escapes hotels to
help us to determine which properties maintain the high standards that we
expect. Unfortunately, we are not able to serve as your advocate to resolve
issues you may have with a particular hotel arising from a past stay. For those
purposes, your best recourse is to contact the hotel directly and speak with
the hotel manager.
Q: How do I make a suggestion about Perfect Escapes services?
A: We strongly encourage all of the Perfect Escapes customers to share any
suggestions they may have about how we can improve the Perfect Escapes service.
Please send an email to our management team, or contact us at Monday through
Friday (except on US holidays), from 8:00 am to 8:00 pm Eastern (US) Time (1200
to midnight GMT) 877-LUX-ROUTE (877-589-7688) in the United States and Canada,
or (630) 261-6225 worldwide.
About Perfect Escapes
Q: Is Perfect Escapes owned by or affiliated with any of the
big online travel agencies?
A: No. Perfect Escapes is owned and operated by Intagio Corporation, a
privately-held U.S. company headquartered in San Francisco, with offices in New
York and Chicago. Perfect Escapes is designed and managed by a roster of luxury
travel experts who have worked in the past at Travelocity, Expedia, and other
brands you know and trust, but there is no business affiliation with these
brands.
Q: What other brands partner with Perfect Escapes?
A: Perfect Escapes has partnered with the experts at Helium Report to offer the
Perfect Escapes customers free access to Helium’s popular Decision Guide to
Destination Clubs. Perfect Escapes members can receive a complimentary copy of
a 50-page report comparing the benefits of all the major destination clubs.
Perfect Escapes has also partnered with Luggage
Forward to provide members with a
$50 credit toward luggage-shipping services upon registration.
As an added benefit for
Perfect Escapes members, LimoLink is
pleased to offer VIP service and exclusive savings
on premium chauffeured car service in 570 cities
around the world.
Q: What does it cost to use Perfect Escapes?
A: There is no added cost for using Perfect Escapes. When you make a booking,
you pay only the amounts charged by the hotel for your room, amenities, and any
applicable taxes or hotel charges.
Perfect Escapes is paid by hotels for the services we provide to their guests
and prospective guests. Most hotels pay a small commission when a guest books a
room through Perfect Escapes.
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